Shipping & Delivery

Unless expressly agreed to by Cordant in writing, customers may select the method of shipment of and the carrier for the Goods. Cordant’s manufacturer/distributor will deliver the products to customers using Cordant’s manufacturer's standard methods for packaging and shipping. Cordant is not liable for any loss or damage arising from any delay in filling any order, failure to deliver, or delay in delivery.  Title to and risk of loss for products pass to customer upon delivery to the carrier.

Delivery dates are estimates only and are not guaranteed.  

Force Majeure

The term "force majeure" shall include, without limitation by the following enumeration:  acts of nature, acts of civil or military authorities, terrorism, fire, storms, accidents, shutdowns for purpose of emergency repairs, road or transportation route shut downs, epidemic, pandemic, act of government, industrial, civil, or public disturbances, or any other causes which are not within the reasonable control of the party affected, in each case causing the inability to perform the requirements of an order.  If any party is rendered unable, wholly or in part, by a force majeure event to perform or comply with any obligation or conditions for the order, upon giving notice and reasonably full particulars to the other party, such obligation or condition shall be suspended only for the time and to the extent commercially practicable to restore normal operations.  In the event the Contractor ceases to be excused pursuant to this provision, then the “Client/Cordant’s Customer” shall be entitled to exercise any remedies otherwise provided from these terms, including termination of the order.

Third-Party Payment Processing

Payments made through the Company’s online store are processed by secure third-party payment processors. Cordant Health Solutions does not store or maintain customers’ full credit card or banking information. By submitting payment information, customer acknowledges that payment processing services are provided by third parties and are subject to the applicable terms and privacy policies of those providers. Cordant Health Solutions is not responsible for errors, interruptions, security breaches, or other issues caused by third-party payment processors except as required by applicable law.

Returns & Replacements

Customers must inspect all products when they are received. Customers have accepted the products unless company notifies Cordant in writing within 10 days of delivery of the products, and furnishes written evidence or other documentation as reasonably required by Cordant, that the products (a) are damaged, defective, or otherwise do not conform to the product specifications or (b) were delivered to customer as a result of Cordant’s error. If customer notifies seller pursuant to this section, then Cordant may determine, at its sole discretion, whether to repair or replace the products or refund the price for the products. Customers may be responsible for shipping, at their expense, all products to be returned, repaired, or replaced under this section to Cordant’s designated location. If Cordant exercises its option to replace the Products, Cordant may, after receiving customer 's shipment of the products, ship to customer, at Cordant’s expense, the replacement products to customer at customer’s original location of delivery. Customers acknowledge and agree that the remedies set out in this section are exclusive of all other remedies for rejected products. Except as otherwise provided here, all sales of goods to customers under this section are made on a one-way basis and customer has no other right to return goods purchased.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, PRODUCTS ARE PROVIDED ‘AS IS’ AND CORDANT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Ordering

By submitting an order, the customer agrees that all information provided, including product selection, quantities, shipping details, billing and payment information are accurate and complete. The Customer is responsible for maintaining authorized users on its account and accepts full responsibility for all orders placed under its account credentials. All orders are subject to acceptance, product availability, and current pricing at the time of processing. The Company reserves the right to reject, limit, or delay any order at its discretion.

Orders will be processed in accordance with applicable payment terms. The Company may withhold or delay fulfillment for accounts with outstanding balances or credit concerns. Requests to modify or cancel orders must be made promptly and are subject to approval. Orders that have already been processed or shipped may not be modified or canceled.

The customer is responsible for providing accurate shipping information and ensuring the ability to receive deliveries at their arrival location. Cordant is not liable for delays or issues resulting from incorrect or incomplete information on a customer’s account.

The customer agrees to comply with all applicable laws and requirements related to the purchase and use of the Company’s products. Cordant reserves the right to suspend or refuse orders for non-compliance or breach of these terms.

Payment, Pricing & Promotions

Customers are required to remit payment in full, including applicable shipping charges, at the time of order placement unless alternative payment terms have been expressly agreed upon in a written agreement between the customer and Cordant Health Solutions.

For customers operating under approved invoicing terms, Cordant reserves the right to assess a late fee of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, on any outstanding balance not received within fifteen (15) days following the invoice due date.

All product and shipment pricing are subject to change at Cordant sole discretion. In the event a valid, written pricing agreement is in place between the customer and the Company, the terms of such agreement shall govern for the duration specified therein.. 

A surcharge amount is automatically applied on products due to raising energy costs, fuel costs, and handling logistics costs within the United States of America and its territories until further notice.  

Handling Fees applied are as follows:

Product Quantities 1 – 500 = $2.50 per order

Product Quantities 501 – 1000 = $5.00 per order

Product Quantities 1001 – 2000 = $10.00 per order

Product Quantities 2001 – 3000 = $25.00 per order

Product Quantities 3001 - 4500 = $75.00 per order

Product Quantities 4501 - 6000 = $85.00 per order

Product Quantities 6001 - 7000 = $150.00 per order

For product quantities over 7000 per single order other charges may apply based on shipping and handling logistics, please contact Cordant’s Client Service Team for further information. 

Credit card payments are subject to a 3% charge at checkout for all orders.

Quoted Shipping Costs: 

Any shipment costs that are estimated via a quote for orders not yet finalized may be subject to change at any time and is an estimate only. 

Forensic Use Only Agreement

Devices labeled as FORENSIC USE ONLY (FUO) are NOT for IN VITRO DIAGNOSTIC (IVD) use and may not be used for medical or diagnostic purposes. A FORENSIC USE ONLY product MAY NOT be used in a clinical setting to diagnose or identify diagnosis or identify ailments, dependency or illness.

Forensic Use Only devices are intended for use in drugs of abuse testing for law enforcement purposes only. Products labeled for FORENSIC USE ONLY are tests that have not been cleared by the U.S. Food and Drug Administration (FDA) through the Section 510(k) pre-market notification process. FORENSIC USE ONLY devices are not designed, tested, developed, or labeled for use in other settings, such as clinical diagnostics or other non-law enforcement settings which fall outside of the scope of FDA’s intended exercise of enforcement discretion for Forensic Use Only products.

In the United States of America, FORENSIC USE ONLY products may only be sold to companies or agencies associated with the criminal justice system. These agencies include, but are not limited to, all law enforcement, corrections, probation, courts, jails, and government agencies such as the Coast Guard, Department of Defense, Navy, Air Force, Army and Marines and laboratories or other establishments performing forensic testing for these entities.

Products Labeled as FORENSIC USE ONLY must NOT be distributed for “At Home” or “Over the Counter” use in the United States and its territories. 

By purchasing products marked as FORENSIC USE ONLY from Cordant Health Solutions, customer acknowledges that as the customer, they meet the requirements described above and confirm that products labeled as FORENSIC USE ONLY will be used as ‘FOR FORENSIC USE ONLY’, i.e., for law enforcement testing.  

Updating Account Information 

The customer is responsible for maintaining accurate, complete, and current account information within the Cordant’s product ordering system at all times, including but not limited to billing and shipping details, contact information, authorized users, payment information, and any applicable licensing or regulatory credentials.

The customer agrees to promptly update any changes to such information and, in all cases, within five (5) business days of such change. All orders will be processed based on the information provided at the time of submission, and Cordant or is affiliates shall not be liable for any delays, mis deliveries, billing errors, or other issues resulting from inaccurate or outdated account information.

The customer is solely responsible for managing authorized users and ensuring that access to the ordering system is limited to appropriately authorized personnel. Failure to maintain accurate account information may result in declined transactions, service delays, or suspension of account access. The Company reserves the right to suspend or restrict services where account information is incomplete, inaccurate, or non-compliant with applicable requirements.